Color discrepancy notice – Why product colors may look slightly different

At VetTailor, we do our best to display accurate colors for every product — but sometimes, the item you receive may look slightly different in color tone from what you saw on the website or mockup. This is normal and expected within industry standards.

1. Why colors may appear slightly different

A. Screen Display Differences

• Each device (phone, tablet, monitor) shows color differently based on screen settings (brightness, contrast, resolution).

• Example: A “deep navy” may look slightly more blue or black depending on your screen.

B. Printing & Embroidery Variation

• Digital printing and embroidery involve physical materials (ink, thread, fabric), which may react differently on various fabrics (e.g., cotton vs. polyester).

• Slight tone shifts (e.g., darker or lighter shades) can occur depending on the material base.

C. Lighting Conditions

• Product photos are often taken under studio lighting. The actual product may appear different under natural daylight or indoor light.

2. What is considered acceptable variation?

Acceptable:

• Minor shifts in tone (e.g., 5–10% darker/lighter)

• Slight texture differences between screen preview and real fabric

• Color difference due to fabric type or lighting

Not acceptable:

• Completely wrong color (e.g., you ordered black but received red)

• Colors that distort logos/texts significantly

If you receive the wrong color entirely, please refer to this Acticle and contact our support team.

3. What to do if you’re unsure about the color

• Before ordering, feel free to contact us at support@vettailor.com for clarification or additional mockups.

• If color accuracy is critical (e.g., matching military dress codes), let us know in your order note and we’ll prioritize clarity.

4. Need to report an issue?

 Email us at: support@vettailor.com
Include:

• Your Order Number

• Photos of the product under clear lighting

• Screenshot or link to the product you expected

We’ll review and respond within 24 business hours.