Once your order is placed, it cannot be edited
After you complete checkout and your payment is processed, the order is locked in our system and sent to production (especially for personalized items).
This means we cannot add new items to your existing order once it’s submitted.
What can you do instead?
If you forgot an item or want to purchase something else:
Simply place a new separate order on our website.
If the new order is placed within a few hours of the first one and shipping hasn’t started yet, feel free to contact us at
? support@vettailor.com
We may be able to ship both orders together (not guaranteed).
Why is this policy in place?
Many of our items are made-to-order and go into production quickly.
To ensure timely delivery and customization accuracy, changes are restricted after checkout.
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