How do I track my order from my customer account?

If you created an account before or during checkout, you can log in anytime to check your order history, current statuses, and tracking numbers.

1. Log in to your VetTailor account

If you already have an account, go to:  https://vettailor.com/sign-in

• Enter your email and password

• If you forgot your password, click “Forgot your password?” to reset it

Don't have an account yet?
Create one here using the email you used at checkout: https://vettailor.com/sign-up

2. Open your “My Orders” dashboard

Once logged in:

• Go to the “My Orders” or “Order History” section

• You’ll see a list of all your orders associated with that account

3. Track your order status and shipment

Click on any Order Number to view:

• Order status (In Processing / In Production / In Transit / Delivered)

• Product details and personalization summary

• Billing & shipping addresses

• A tracking number (if shipped), with a direct link to track it

4. What if your order doesn’t appear?

This can happen if:

• You checked out as a guest

• You used a different email address

• You created your account after placing the order

Solution:
Use our Order Tracking Page with your order number + email, or click “I forgot my order number” to look it up manually.

Still need help?

Contact our team at support@vettailor.com
We’ll help you connect your past order(s) to your account or provide tracking info directly.