Missing item in your package – How to check and report it

If you received your order but noticed that one or more items are missing, don't worry — in many cases, it's due to split shipments, and the rest may still be on the way. Here's how to check and what to do next.

1. Check if your order is shipped in multiple packages

• At VetTailor, we often ship items separately to ensure faster delivery.

• For example: hats, T-shirts, and jackets may come from different warehouses and have different timelines.

What to do:
Go to your Shipping Confirmation Email or Order Tracking Page and check if there are:

• Multiple tracking numbers

• Items marked as “shipped separately” or “still in transit”

2. Review your entire package carefully

• Small items like keychains or patches may be packed inside jackets, hats, or shirt folds.

• Double-check the packaging and wrapping materials.

What to do:
Open all pockets, unfold garments, and check for small accessories hidden inside or underneath the main items.

3. Confirm what was included in your order summary

• Compare what you received with your Order Confirmation Email or the Order Summary on the tracking page.

What to do:
Make sure the item you believe is missing was actually ordered and paid for under the same order number.

4. If you confirmed an item is missing, contact us

Email: support@vettailor.com
Or use the “Open A Support Ticket” button on our website.

Please include:

• Your Order Number

• A list of the missing item(s)

• A brief note confirming you’ve checked all packages

• Optional: photos of what you received (to help us verify)

5. What happens next?

Once we verify the issue, we will:

• Send the missing item(s) at no extra charge

• Or provide alternative support depending on availability

⏱️ Response time: Within 24 business hours (Mon–Fri)