If your payment didn’t go through, don’t worry — there are several common reasons why a card might be declined. Below is a detailed breakdown of possible causes and how to resolve each one:
1. Incorrect card information
Cause: A typo in the card number, expiration date, CVV, or billing ZIP/postal code.
How to fix: Double-check all fields and re-enter your details carefully.
2. Insufficient funds or over limit
Cause: Your account doesn’t have enough balance or you've reached your card limit.
How to fix: Use a different card or contact your bank to confirm your balance.
3. International transaction blocked
Cause: Your card issuer may block transactions with international or unfamiliar merchants.
How to fix: Call your bank or credit card provider and ask them to approve the transaction from VetTailor.
4. Card flagged for suspicious activity
Cause: Your bank may flag the transaction as unusual or suspicious.
How to fix: Contact your bank to verify your identity and approve the charge.
5. Expired or inactive card
Cause: Your card is no longer valid or has expired.
How to fix: Use a different valid card or update your card details.
6. Billing address mismatch
Cause: The billing address entered doesn’t match the address linked to your card.
How to fix: Make sure the billing address exactly matches your bank records.
Other Helpful Tips:
Try switching to another browser or clearing your cache and refreshing the page.
You can also try using a different payment method.
Still having trouble?
Please contact us at support@vettailor.com or use the “Open A Support Ticket” or “Contact Us” button on our website.
We’ll be happy to assist or help process your order manually if needed.
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