What do the order status updates mean? (In Processing / In Production / In Transit / Delivered)

Order Status Glossary

1. In Processing

✅ Your order has been received and is being reviewed

• We’ve received your payment and started verifying your order details.

• If your item includes personalization, this is when we prepare the custom design.

2. In Production

Your item is being made, printed, or embroidered

• For personalized items, we’re customizing your product exactly to your specs.

• Production times vary depending on product type.

• T-shirts & hats: 2–4 business days

• Jackets: 4–6 business days (Add 1–2 days during peak seasons)

3. In Transit

Your package has been shipped and is on the way

• We’ve handed your order over to the shipping carrier.

• You’ll receive a tracking number in your shipping confirmation email.

• Standard Shipping: 10–20 business days

• Express Shipping: 8–12 business days (Varies by location)

4. Delivered

Your order was successfully delivered

• According to the shipping carrier, your package has arrived at the address you provided.

• Mailbox, front door, garage, building office

• Ask family members or neighbors

• Contact USPS (? 1-800-275-8777)

 5. Failed Delivery / Returned to Sender

Delivery attempt failed or address was incorrect

• The package couldn’t be delivered and is being returned.

• Contact us ASAP to update your address or request reshipment.

6. Cancelled / Refunded

Your order was cancelled or refunded

• You requested a cancellation within the allowed time

• Or a refund was issued due to an issue or duplicate order

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